WARRANTIES FAQ

"What do I do if my car breaks down or won't start?"

No problem. If your Preferred Warranty (PW) plan includes Roadside Assistance, then you're covered for up to $75 of emergency assistance for towing, dead battery and more...even flat tires or running out of gas. Just call their 24-hour toll-free number (1-800-548-1121), and keep your money in your pocket. Before being towed, call the PWI Claims Department for a nearby service facility.

"What do I do if I have a claim?"

All you have to do is call Preferred Warranties. They will make sure your problem is covered, and tell you what to do next. Their phones are staffed during traditional business hours, six days a week and an answering service is available to take messages 24 hours a day, every day.  Or check them out online to open a claim (www.warrantys.com), and they will call you back during normal business hours.

"Can I use my regular repair shop?"

Yes. PW is a reasonable company and their experienced claims managers can make sure the repairs are made right and the costs are fair. If you don't have a favorite shop, they can always refer you to one in their network of quality repair centers.

"Who pays the shop?"

Preferred pays the shop directly.  You keep your money in your pocket.  If you choose a shop that won't accept direct payment, they always reimburse you promptly.